Last updated: October 31, 2026

At SONIVA, we are committed to providing a smooth and reliable shopping experience. We work hard to process and deliver your orders as quickly and efficiently as possible.

Please review our Shipping Policy below to understand how we handle order processing, shipping, tracking, and delivery.

1. ORDER PROCESSING

Once you place an order on SONIVA, you will receive an order confirmation email.

Our team will then begin processing your order.

• Orders are typically processed within 1–3 business days.

• Orders are not processed or shipped on weekends or public holidays.

• Processing times may be longer during holidays, promotional periods, or periods of unusually high demand.

• Please ensure your shipping address and contact information are correct before completing your purchase.

Please note that order processing time is separate from shipping and delivery time.

2. SHIPPING TIMES

Delivery times depend on your shipping destination, selected shipping method, and carrier.

Estimated shipping times and applicable shipping charges will be displayed at checkout whenever available.

Delivery estimates are provided for guidance and are not guaranteed. Unexpected delays may occur due to weather conditions, carrier disruptions, customs inspections, or other circumstances beyond our control.

3. SHIPPING COSTS

Shipping costs are calculated based on your delivery destination, selected shipping method, and order details.

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

If free shipping promotions are available, their applicable terms and conditions will be displayed on our website.

4. ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

You can use the tracking link to follow your shipment and check its delivery progress.

Please allow some time for tracking information to become available after your order has been dispatched.

If you have questions about your shipment, contact us at support@soniva.co.

5. SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please contact us as soon as possible if you notice an error in your shipping address.

We cannot guarantee that address changes can be made once an order has entered processing or has been shipped.

SONIVA is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by customers.

6. DELAYED OR LOST SHIPMENTS

While we work with reliable shipping partners, occasional delivery delays may happen.

If your tracking information has not updated for an extended period or your order appears to be lost, please contact our customer support team.

We will work with the relevant shipping carrier to investigate the issue and help find an appropriate resolution.

7. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number and clear photographs of the affected product or packaging where applicable.

Our support team will review your request and assist you with the next steps in accordance with our Refund Policy and applicable consumer protection laws.

8. INTERNATIONAL SHIPPING

For international orders, delivery times may vary depending on the destination and local shipping conditions.

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Customs procedures may also cause additional delivery delays.

9. CONTACT US

If you have any questions about shipping, delivery, or an existing order, please contact us.

Business Name: SONIVA.CO LLC

Store Name: SONIVA

Email: support@soniva.co

Business Address:

30 N GOULD ST STE R
SHERIDAN, WY 82801
United States

Website: https://soniva.co

Our team will be happy to assist you with your shipping-related questions.

Thank you for shopping with SONIVA!