Privacy Policy

Last updated: October 31, 2026

At SONIVA, accessible at soniva.co, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how SONIVA.CO LLC ("SONIVA," "we," "us," or "our") collects, uses, stores, and shares your personal information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our website or make a purchase, we may collect the following types of information:

Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment and transaction details

Account Information

  • Login credentials

  • Order history

  • Account preferences

Device and Browsing Information

  • IP address

  • Browser type and device information

  • Operating system

  • Pages visited and products viewed

  • Website interaction and browsing activity

  • Cookies and similar tracking technologies

We collect this information directly from you, automatically through your use of our website, and through third-party services that help us operate our business.

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfill your orders.

  • Arrange shipping and delivery.

  • Send order confirmations and updates.

  • Provide customer support.

  • Respond to questions and requests.

  • Process payments and prevent fraudulent transactions.

  • Improve our website, products, and shopping experience.

  • Send promotional emails and marketing communications where permitted by law and your preferences.

  • Maintain website security and prevent unauthorized activities.

  • Comply with applicable legal and regulatory requirements.

3. HOW WE SHARE YOUR INFORMATION

We may share your personal information with trusted third parties when necessary to operate our business, including:

Shopify: Our online store is hosted on Shopify, which provides the ecommerce platform that allows us to sell products and process orders.

Payment Providers: Payment information may be shared with secure third-party payment processors to complete transactions.

Shipping and Fulfillment Partners: We share relevant delivery information with shipping companies and fulfillment providers to deliver your orders.

Analytics and Marketing Providers: We may use third-party services to understand website traffic, improve our services, and manage marketing activities.

Legal Requirements: We may disclose information when required by law, legal proceedings, or government authorities.

We do not sell your personal information in exchange for money. Any sharing or processing of personal information is subject to applicable privacy laws.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to improve your shopping experience.

Cookies may help us:

  • Remember your shopping cart.

  • Maintain your website preferences.

  • Understand how visitors use our website.

  • Improve website performance.

  • Provide relevant advertising where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Where required by law, we will request your consent before using non-essential cookies.

5. DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Payments are processed through secure payment providers. We do not directly store complete payment card details on our own servers unless expressly stated.

Although we take reasonable precautions, no method of online transmission or electronic storage is completely secure.

6. DATA RETENTION

We retain personal information for as long as necessary to:

  • Fulfill orders and provide our services.

  • Maintain business and transaction records.

  • Resolve disputes.

  • Prevent fraud.

  • Meet legal, accounting, and regulatory obligations.

When personal information is no longer needed, we take reasonable steps to delete or securely dispose of it, subject to applicable legal requirements.

7. YOUR PRIVACY RIGHTS

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to your personal information.

  • Request corrections to inaccurate information.

  • Request deletion of your personal information.

  • Receive a copy of certain personal information.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain targeted advertising or personal information sharing.

  • Opt out of promotional emails.

To exercise your privacy rights, contact us at support@soniva.co.

We may need to verify your identity before processing certain requests.

8. MARKETING COMMUNICATIONS

We may send promotional emails, product updates, special offers, and other marketing communications where permitted by law.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.

Please note that even if you unsubscribe from promotional emails, we may still send important transactional communications relating to your purchases and customer account.

9. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of external websites. We encourage you to review their privacy policies before sharing personal information with them.

10. CHILDREN'S PRIVACY

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

11. INTERNATIONAL DATA TRANSFERS

Your personal information may be processed or stored in countries other than the country where you live, including the United States and countries where our service providers operate.

Where required by applicable law, we take appropriate measures to ensure that international transfers of personal information receive adequate protection.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business operations, website practices, legal requirements, or other relevant circumstances.

Any updates will be published on this page with a revised "Last updated" date.

We encourage you to review this page periodically.

13. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

Business Name: SONIVA.CO LLC

Store Name: SONIVA

Email: support@soniva.co

Business Address:

30 N GOULD ST STE R
SHERIDAN, WY 82801
United States

Website: https://soniva.co

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.