FAQs
FREQUENTLY ASKED QUESTIONS
Welcome to SONIVA! We're here to make your shopping experience simple, comfortable, and stress-free. Below you'll find answers to some of the most common questions about our products, orders, shipping, and returns.
If you need additional assistance, contact us at support@soniva.co.
1. ORDERS & SHIPPING
How quickly will my order arrive?
Orders are typically processed within 1–3 business days. Delivery times depend on your location and selected shipping method. You'll receive a shipping confirmation email with tracking information once your order has been dispatched.
Do you offer free shipping?
Available shipping options and any applicable charges are displayed at checkout. If a free shipping promotion is available, its terms will be shown on our website.
How can I track my order?
Once your order ships, we'll send you an email containing tracking information, where available. You can use the tracking link to check your shipment's progress.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at support@soniva.co. We'll do our best to help if your order hasn't entered processing or shipping yet.
What should I do if my order hasn't arrived?
First, check your tracking information for the latest updates. If your order appears delayed or hasn't arrived within the estimated delivery window, contact our support team with your order number.
2. PRODUCTS & USAGE
What makes SONIVA products different?
At SONIVA, we focus on practical, thoughtfully designed products that make everyday activities easier. We aim to combine convenience, functionality, and quality to support greater everyday independence.
Is the StandSecure Cane easy to use?
The StandSecure Cane is designed with an additional support handle to help users push up when getting up from a seated position. Please read the product instructions carefully before use and ensure the cane is suitable for your individual needs.
Can the StandSecure Cane stand on its own?
The StandSecure Cane features a four-foot base designed to help it remain upright when placed on a suitable, level surface. Stability depends on the surface and proper positioning.
Does the StandSecure Cane come in different colors?
Available colors and variations are displayed on the product page. Please check the product listing for current availability.
How do I choose the right product?
Visit the relevant product page to review its features, specifications, measurements, and usage information. If you need help deciding, email us at support@soniva.co.
3. RETURNS & REFUNDS
What is your return policy?
We accept eligible returns within 30 days of delivery, subject to the conditions outlined in our Refund & Return Policy. Please review that policy before requesting a return.
How do I return an item?
Email support@soniva.co with your order number and reason for the return. Our team will review your request and provide return instructions.
Please do not send an item back before receiving return instructions.
When will I receive my refund?
Once your returned item has been received and inspected, we'll notify you of the refund decision. Approved refunds are generally initiated within 5–10 business days. Your payment provider may require additional time to process the refund.
What if my product arrives damaged or defective?
We're sorry if something goes wrong. Contact us at support@soniva.co with your order number and clear photographs of the issue. We'll review your request and help arrange an appropriate resolution.
4. PAYMENTS & SECURITY
What payment methods do you accept?
Available payment methods are displayed at checkout. These may include major credit and debit cards and other supported payment options.
Is my payment information secure?
We use Shopify and supported third-party payment providers to process transactions securely. Please refer to our Privacy Policy for more information about how personal information is handled.
5. CUSTOMER SUPPORT
How can I contact SONIVA?
You can reach our customer support team by email:
Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.
How long does customer support take to respond?
We aim to respond to customer inquiries as quickly as possible. Response times may vary depending on inquiry volume and business hours.
Where is SONIVA based?
SONIVA is operated by:
SONIVA.CO LLC
30 N GOULD ST STE R
SHERIDAN, WY 82801
United States
Website: https://soniva.co
STILL HAVE QUESTIONS?
We're always happy to help.
If you couldn't find the answer you were looking for, email our friendly support team at support@soniva.co.
Thank you for choosing SONIVA!