Return Policy

Last updated: October 31, 2026

At SONIVA, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

Please review our Refund & Return Policy below for information about returns, exchanges, refunds, and damaged or defective products.

1. RETURN WINDOW

We accept eligible returns within 30 days of delivery.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging, where applicable.

  • You must provide proof of purchase or your order number.

  • The return request must be submitted within the applicable return period.

Items that do not meet these requirements may not qualify for a return, except where otherwise required by applicable law.

2. HOW TO REQUEST A RETURN

To start a return, please contact our customer support team:

Email: support@soniva.co

Please include:

  • Your full name.

  • Your order number.

  • The item you wish to return.

  • The reason for your return.

Our team will review your request and provide instructions for the return process.

Important: Please do not send products back without first contacting our support team and receiving return instructions.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We want every order to arrive in excellent condition.

If you receive a damaged, defective, or incorrect item, please contact us at support@soniva.co as soon as possible.

Include your order number and clear photographs or videos showing the issue.

After reviewing your request, we will work with you to arrange an appropriate resolution, which may include:

  • A replacement item.

  • A refund.

  • Another suitable solution, depending on the circumstances.

We will handle eligible claims in accordance with applicable consumer protection laws.

4. NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including:

  • Personalized or custom-made products.

  • Gift cards.

  • Items marked as final sale, where permitted by law.

  • Products that cannot be returned for hygiene or safety reasons after being opened, where applicable.

This does not affect your rights regarding defective, damaged, or incorrectly supplied products under applicable law.

5. REFUND PROCESS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to the original payment method whenever possible.

  • Processing will generally begin within 5–10 business days after approval.

  • Your bank or payment provider may require additional time before the refund appears in your account.

Please note that the time required for a refund to appear depends on your payment provider and financial institution.

6. RETURN SHIPPING COSTS

For standard returns due to a change of mind or other customer preference, customers are responsible for return shipping costs unless otherwise stated.

If an item arrives damaged, defective, or incorrect, please contact us before arranging a return. We will work with you to determine the appropriate return shipping arrangements.

Original shipping charges may be non-refundable for standard returns, except where required by applicable law or otherwise stated by us.

7. EXCHANGES

If you would like to exchange an item for another product, size, or variation, please contact us at support@soniva.co.

Exchanges are subject to product availability and approval.

If an exchange is unavailable, we will discuss alternative options with you.

8. CANCELLATION POLICY

If you wish to cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to cancel orders that have not yet entered processing or shipping.

Once an order has been dispatched, cancellation may no longer be possible. In that case, you may request a return in accordance with this policy.

9. LATE OR MISSING REFUNDS

If you have not received your approved refund:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider, as refunds may take additional time to appear.

  3. Contact your bank for information about pending transactions.

  4. If you have completed these steps and still have not received your refund, contact us at support@soniva.co.

Our support team will be happy to assist you.

10. CONTACT US

If you have questions about returns, refunds, exchanges, or cancellations, please contact us.

Business Name: SONIVA.CO LLC

Store Name: SONIVA

Email: support@soniva.co

Business Address:

30 N GOULD ST STE R
SHERIDAN, WY 82801
United States

Website: https://soniva.co

Thank you for shopping with SONIVA. We appreciate your trust and look forward to serving you!